How to get a quote from PingPong Sourcing?

For curated products, you may request a quote and sample directly from the product details page. To source other promotional products with us, click Source a Product for me under the Service header menu. Be sure to login to send your request. Due to time difference, we strive to reply within 8 hours. Sometimes we reply sooner.

What is the average lead time at PingPong Sourcing?

We strive to get your orders to you as quickly as possible. If your order is shipped by air: Under 10 days, door-to-door. If your order is shipped by sea: Under 35 days, door-to-door. Occasionally, there may be a slight delay of 1-2 days for additional quality checks or repackaging to ensure you receive top-notch products every time. For custom projects, lead times can vary based on specific requirements, and we will always communicate with you upfront to set clear expectations.

Does PingPong Sourcing provide door-to-door shipping?

Yes, the PingPong Sourcing team makes every effort to deliver your order to your specified address.

What is PingPong Sourcing's policy regarding a problematic order?

We’ve got you covered! If your order arrives damaged or doesn’t meet quality standards, we’ll either replace the affected items if the new shipment can still meet your project deadline or refund you for the affected items—either in cash or store credit. Just contact your agent or open a ticket to start the process. To speed things up, please include photos or videos showing the issue.

Do I get a refund if I cancel my order with PingPong Sourcing?

If you need to cancel an order, contact your agent or open a support ticket, and we'll assist you. For blank items canceled before shipping, we refund minus a service charge, a $25 processing fee, a $55 restocking fee, and any additional expenses. However, refunds aren’t available after shipping. For decorated items, we can refund before imprinting (with similar deductions), but not once imprinting has begun.

What's the sample charge at PingPong Sourcing?

Our samples are priced at factory cost for transparency. If the sample costs under $10, you only pay for shipping. If it’s $10 or more, you pay both the sample and shipping costs. When you place a full order, the sample cost will be fully refunded.

Does PingPong Sourcing offer Net X payment terms?

We currently don’t offer Net X terms, but for orders with a product subtotal over $8,000, we provide a flexible 50/50 payment plan: pay 50% as a deposit to start production and the remaining 50% before shipping, helping you manage costs while we handle your order.

Does PingPong Sourcing have special offer for self-promotion purchases?

All customers receive exclusive self-promotion pricing, with a product subtotal of factory cost plus a 4.5% service fee. Imprinting and shipping are at the normal price, but the one-time setup fee is waived.

How to make the most out of the Membership Plans at PingPong Sourcing?

To make the most of PingPong Sourcing's Membership Plans, choose a plan that matches your business needs—Starter, Pro, or Elite—each tailored to different order volumes and budgets. The Starter plan is free and ideal for test orders, offering basic support and low-cost imprinting options. For freelancers and small businesses, the Pro plan ($39/mo) includes all Starter features plus discounts, rebates, and seasonal pauses. Established businesses benefit from the Elite plan ($95/mo), which offers free storage, pick-and-pack services, and advanced discounts on sourcing fees. Every plan includes a 40-day money-back guarantee for peace of mind.

How to make the most out of the custom projects at PingPong Sourcing?

To make the most out of PingPong Sourcing's custom project service, take advantage of the opportunity to create unique, tailored products for your customers. From custom-shaped cutting boards to logo-matching picnic mats, PingPong Sourcing handles everything—from negotiating price and quantity to managing expectations, schedule, and the production and delivery process. Simply fill out the Source-a-Product-for-me form, and track your project’s progress in My Account.

FAQ | PingPong Sourcing

FAQ

FAQ page – General questions and answers

Account

Who Can Open a B2B Account?

In principle, B2B accounts are for promo product distributors, event planners, and marketing agencies.
How to sign up: Use your work email so we can verify your business. Verification usually takes up to 24 hours (time zones can slow things down). Thanks for your patience!

Quotes, Orders & Shipment

How does your order process work?

Getting quotes and placing orders is simple:

1. Request a Quote

For shop items: Click “Request a Quote/Sample” on the product page.
For custom sourcing: Go to Services > Source a Product for me in the menu.
(Note: Only B2B accounts can request quotes.)

2. Review Details
Your account manager will email you:

Product info (photos, pricing, specs)
Logo mockups (if needed)
Sample costs/timeline (if requested)

3. Approve & Confirm
If you like what we offer, accept the quote to lock in your order.

4. Payment
Pay upfront—full or split, depending on order size. (See Payment FAQ for more details.)

5. Production Updates
We’ll keep you posted on production, decoration, and quality checks.

6. Shipping
We will send you a tracking number as soon as it ships.

7. Support
Issues? Contact your account manager or submit a ticket—we’re here to help!

What's your lead time?

We strive to get your orders to you fast. On average,

Air shipping: 10-15 days.
Sea shipping: 35-45 days.

Sometimes we need 1 or 2 more days for additional quality checks or repackaging, ensuring you receive top-notch products every time. For custom projects, lead times vary based on specific requirements, and we will communicate with you upfront. Your satisfaction is our priority!

What if there's a problem with my order?

We’ll fix it! If items arrive damaged or don’t meet standards, we’ll:

Replace them (if time allows), or
Refund you (cash or credit).
Tip: Include photos/videos of the issue to speed things up.
👉 Return & refund policy

Do I get a refund if I cancel my order?

We understand plans can change, and we’re here to support your needs. If you need to cancel an order, please contact your agent or open a support ticket, and we’ll guide you through the process.

Here’s how our cancellation refund works:

Type of merchandise	Stage of order	Policy
Blank merchandise	Before shipping	We will refund you after deducting the following fees: Service charge $25 processing fee $55 restocking fee Additional expenses (e.g. packaging design)
Blank merchandise	After shipping	Regretfully, we are unable to process a refund at this stage.
Decorated merchandise	Before decoration	We will refund you after deducting the following fees: Service charge $25 processing fee $55 restocking fee Additional expenses (e.g. packaging design)
	Imprinting/QC	Regretfully, we are unable to process a refund at this stage.
	After shipping

Special Note (Updated April 11, 2025):

We know tariff changes create uncertainty. To support you, we’re offering more flexible cancellation options—including reduced fees and extended cancellation windows. Just reach out. We’ll work with you to find the best solution, case by case.

Do you provide door-to-door shipping?

For smaller orders – like a few cartons, we provide door-to-door shipping. For large orders (container loads), we will determine the pricing terms and arrange shipping accordingly.

Pricing FAQ

What is your sample charge?

Our samples are priced based on factory cost, ensuring fair and direct pricing. We will fully refund you when you place a full order.

If sample’s factory cost is under $10	We charge you the shipping cost only.
If sample’s factory cost is $10 or more	We charge you the sample’s factory cost and the shipping cost.

Do you offer free virtual proofing?

Yes, it’s always free.

What are your imprinting costs?

Details	Starter	Pro	Elite
One-Time Setup Cost	US$65	Discounted	Discounted
Printing Cost per Unit	US$0.5	US$0.5	US$0.5
Printing Details	Up to 1 color, 1 location	Up to 1 color, 1 location	Up to 2 colors, 2 locations

Please note that embroidered logos or multiple colors and locations will be re-quoted.

How do you charge for self-promotion purchases?

Our customers all qualify for exclusive self-promotion pricing.

Product subtotal	Factory cost + 4.5% service fee for custom-sourced products. EQP (End Quantity Price) for our shop items – Check the specific product details page for more info.
Imprinting cost	Normal rate
One-time setup fee	Waived
Shipping cost	Normal rate

Membership Plans

Membership Plans Q&A

These subscription-based B2B memberships give you direct access to discounted B2B prices, flexible services from our factory and printing partners, and a worry-free 40-day money-back guarantee. Check out the Membership Plans Q&A section.

Payment FAQ

What payment methods do you accept?

We accept bank wire, PayPal, and card payments. Please do not send us paper checks.

Do you offer Net X payment terms?

Currently, we do not offer Net X payment terms. However, we understand the importance of flexible payment options. Therefore, for orders with a product subtotal over $8K, you can:

1. Pay a 50% deposit to start production.
2. Pay the remaining 50% before shipping.
Example: A 9K order + 1K fees = 5K deposit, then 5K balance.

Custom Projects

Custom Projects Q&A

What sets us apart from the crowds is our willingness to make every effort to bring you limitless possibilities for custom products, tailored to your needs. Check out the Custom Project Q&A section.

FAQ