Terms of Service
Terms of Service Overview
This website is operated by Xiyin (Yiwu) E-commerce Pte. Ltd. (referred to as “the company” or “PingPong Sourcing”). Throughout the site, you’ll see references to “we,” “us,” or “our,” which relate to the company or PingPong Sourcing. Your use of this website indicates acceptance of all terms, conditions, policies, and notices presented in this Terms of Service.
When you visit www.pingpongsourcing.com or make a purchase, you are engaging in our “Service” and agree to abide by these Terms of Service (“Terms”). This includes any additional terms, conditions, and policies referenced herein or available by hyperlink. Our Terms apply to all users of the site, including browsers, customers, and agents.
Please read these Terms of Service before using the website. Your access signifies an agreement to be bound by them. If you disagree, you can’t access or use the site. Acceptance is limited to these terms.
Any site updates adhere to the Terms of Service. Stay updated by checking this page regularly. Continued use implies acceptance of changes.
Refer to this section regarding subscription-based services.
Section 1: Online Store Terms
Section 2: General Conditions
We reserve the right to refuse service to anyone, at any time, for any reason.
You understand that your content (excluding credit card information) may be transferred unencrypted and involve:
- Transmissions over various networks
- Changes to conform and adapt to the technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission from us.
The headings in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
Section 3 – Accuracy, Completeness, and Timeliness of Information
We are not responsible if the information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
Section 4 – Modifications to The Service and Prices
Section 5 – Products and Services
Section 6 – Accuracy of Billing and Account Information
We reserve the right to reject orders, limiting or canceling quantities per person, company, or order. This applies to orders under the same account, or credit card, or using the same billing/shipping address. If we modify or cancel an order, we’ll notify you accordingly. We also reserve the right to restrict orders that seem to be from retail customers.
You agree to furnish up-to-date, thorough, and precise purchase and account information for all transactions on our website. It’s your responsibility to promptly update your account details, including your email address, phone number, and shipping address, to facilitate transactions and ensure we can contact you when necessary.
Section 7 – Optional Tools
Section 8 – Third-party Links
Section 9 – User Comments, Feedback, and Other Submissions
Section 10 – Personal Information
Your personal information submitted through the Website is governed by our Privacy Policy.
Section 11 – Errors, Inaccuracies, and Omissions
Occasionally, there may be errors, inaccuracies, or omissions in information on our site or in the Service, such as product descriptions, pricing, promotions, offers, shipping charges, transit times, and availability. We reserve the right to correct any such errors, inaccuracies, or omissions, and to change or update information, or cancel orders, if necessary, without prior notice (even after you’ve submitted your order).
We’re not obligated to update, amend, or clarify information on the Service or any related website, including pricing information unless required by law. The absence of a specified update or refresh date should not be interpreted as indicating that all information on the Service or related website has been modified or updated.
Section 12 – Prohibited Uses
In addition to other prohibitions as outlined in the Terms of Service, you are prohibited from using the site or its content:
- for any unlawful purpose;
- to solicit others to perform or participate in any unlawful acts;
- to violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances;
- to infringe upon or violate our intellectual property rights or the intellectual property rights of others;
- to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;
- to submit false or misleading information;
- to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or any related website, other websites, or the Internet;
- to collect or track the personal information of others;
- to spam, phish, pharm, pretext, spider, crawl, or scrape;
- for any obscene or immoral purpose; or
to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet.
We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
Section 13 – Disclaimer of Warranties; Limitation of Liability
We do not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure, or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
PingPong Sourcing, its directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors are not liable for any damages resulting from your use of the service or products obtained through it, including lost profits, revenue, data, or similar losses, regardless of the legal basis.
Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
Section 14 – Indemnification
Section 15 – Severability
Section 16 – Termination
Section 17 – Entire Agreement
Section 18 – Governing Law
Section 19 – Changes to Terms of Service
Section 20 – Subscription-related Terms of Service
20.1 Scope and Use
20.2 Acceptance of Subscription Terms of Service
20.3 Duration and Termination
20.4 Pause
20.5 Price and payment
The Subscription fees are listed on the general information page of Factory-Direct Deal Plans and its product details page.
To subscribe, the Subscriber shall make an online payment. It is important to have enough funds with your bank cards before subscription renewal.
In the event of a Subscription renewal payment being unsuccessful for more than 2 hours, the Subscription status changes from Active to Overdue without notice. When the Subscription has been overdue for more than 5 calendar days, we will cancel the Subscription without notice.
20.6 Changing The Plan (Price Tier)
Upgrading or downgrading of the Subscription plan (price tier) is supported for active subscriptions. The Subscriber may operate the switch via My Account > Subscription.
- The Payment Date
The payment date of the next payment of the old subscription plan remains unchanged. Whether the Subscriber will be charged when the switch takes place depends on whether the Subscriber is on credit or in debt. - On Credit
If the Subscriber is on credit, i.e., the amount of money paid for the ‘old’ subscription plan is greater than the amount required for the ‘new’ subscription plan, the switch takes place and the Subscriber will not be charged. The first payment of the ‘new’ subscription plan will take place when the ‘old’ subscription plan expires. - In Debt
If the Subscriber is in debt, i.e., the amount of money paid for the ‘old’ subscription plan does not cover the amount required for the ‘new’ subscription plan, the switch takes place and the Subscriber will pay the difference between the two subscription plans calculated based on the payment due date. The first payment of the ‘new’ subscription plan will take place when the ‘old’ subscription plan expires.
Example (In Debt)
A Subscriber signed up for the Pro plan (monthly renewal) on June 2, $49/month ($1.58/day). On June 18 he decides to switch to Elite (monthly renewal) of $129/month ($4.16/day).
Because the Subscriber did not use 14 days of the ‘old’ plan and since the due date will not change, the Subscriber will have to pay (based on days): (4.16 – 1.58) * 14 days = $36 when the switch takes place.
The next recurring payment date will remain set for July 2 and will continue monthly.
20.7 Renewal/Expiration Reminder
We send you e-mail reminders about the upcoming renewal payments or expiration. A general time rule is:
- Renewal: 3 to 5 days in advance
- Expiration: 2 to 4 weeks in advance
Subscribers are encouraged to stay updated on vital Subscription events like renewal and expiration. Please check My Account > Subscription regularly and monitor your inbox, including the spam folder, for email notifications. While we strive to send emails promptly, we cannot guarantee successful or timely delivery due to high server loads.
